Desktop IT Support Engineer

Location US-LA-Lafayette
Job ID
2022-112583
Discipline or Craft
Operations & Maintenance
 
Trade & Craft

Overview / Responsibilities

Wood is searching for a Desktop Support Engineer with experience in the oil and gas industry.

Work schedule of 40 hrs. M-F either 7-4 or 8-5 working in a customer's office located in Lafayette, LA with occasional, planned offshore visits.

Authorization to work lawfully in the US without sponsorship from Wood is required.

 

  • Assist with computer hardware and software issues.
  • Work on-site, including going offshore and remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
  • Responding to client support requests who are experiencing basic hardware and software issues in a fast and effective way.
  • Contacting clients to find out the nature of the problem.
  • Working onsite or connecting via remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training on computer operation and management.
  • Completing job reports and ordering supplies.
  • Other duties as required and assigned/approved by IT Manager.

Skills / Qualifications

Required: 

  • High school diploma or general education degree (GED)
  • 1-3 years’ experience
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

 

Desired:    

  • Bachelor’s degree (An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements)
  • 3+ years’ experience

Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world’s most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement (EEO)

  • We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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